Privacy Policy KSI918 — Our Commitment to Protecting Your Information

KSI918 ("We", "Platform" or "Company") are fully committed to protecting the privacy and personal data security of all members and users of our platform. This Privacy Policy is established to provide complete transparency on how we manage your information.

This document describes the types of personal data we collect, the purposes for its use, how we protect it, and your rights as the data owner. We encourage you to read this Privacy Policy carefully before using any KSI918 services.

This Privacy Policy covers all your interactions with KSI918 — including use of the official website, iOS and Android mobile apps, communications with our customer support team, and any financial transactions made through our platform.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This commitment goes beyond a legal obligation — it is a core value of ksi918 in building lasting trust with our member community.

Ksi918 collects various categories of personal data depending on the nature of your interaction with our platform. We only collect data that is strictly necessary for the stated purposes.

Your personal data is collected through several different channels as you interact with the KSI918 platform:

• Account Registration: Information you provide when completing the registration form, including your name, email, phone number, and date of birth.
• KYC Process: Identity verification documents such as copies of your ID card or passport that you upload during the account verification process.
• Financial Transactions: Payment details shared during the deposit and withdrawal process via your chosen payment method.
• Platform Usage: Data is collected automatically through cookie technology, server logs and analytics tools when you browse or use our platform.
• Support Communications: Information you share when contacting our support team via Live Chat, email, or other channels.
• Mobile Devices: When you use the KSI918 app, we may collect device information such as device ID, operating system version and language settings with your permission.

Ksi918 uses your personal data only for lawful and transparent purposes. We will not process your data for any other purpose without informing you in advance. The following are the primary purposes for which your personal data is used:

• Account Management: Create, verify, and manage your member account, including processing secure logins and managing account settings.
• Transaction Processing: Process all deposits, withdrawals, and other financial activities you carry out on the platform promptly and accurately.
• Fraud Prevention & Security: Detect, investigate, and prevent fraudulent activity, money laundering, and other security threats against the platform and our members.
• Customer Support: Provide technical assistance and effectively address your inquiries when you contact our support team.
• Regulatory Compliance: Meet applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
• Platform Improvement: Analyze usage patterns to improve the user experience, develop new features, and optimize platform performance.
• Marketing Communications: Send information about promotions, bonuses, and the latest offers — only to members who have given consent to receive such communications.

Ksi918 does not sell your personal data to any third party. However, in certain circumstances, we may share your data with the following parties for legitimate reasons:

• Payment Service Providers: Required financial information is shared with approved payment processors to enable deposit and withdrawal transactions to be processed securely.
• KYC Service Provider: Identity data is shared with trusted identity verification partners to process our platform's KYC requirements.
• Regulatory Authority: We may be required to disclose certain information when mandated by law, court order, or legitimate enforcement authorities.
• Technology Providers: Our hosting, analytics, and technical infrastructure service providers may have limited access to certain data solely for the purpose of service delivery.
• Business Transfer: In the event of a merger, acquisition or sale of company assets, personal data may be transferred as part of the business assets with prior notification to members.

All third parties receiving your data are required to sign strict data processing agreements and comply with security standards equal to or exceeding our own.

The security of your personal data is ksi918's highest priority. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with industry-standard encryption — the same used by leading financial institutions.
• Layered Access Control: Only authorized personnel with a clear business need are permitted to access members' personal data, with every access logged and monitored.
• Continuous Monitoring: Our 24/7 security monitoring system is always on guard to detect and respond to any threats or suspicious activity in real time.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Secure Data Backup: Your data is automatically backed up and stored in a secure location to ensure continuity of service.

Ksi918 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our principle is to minimize data retention periods to what is strictly necessary.

• Active Account Data: Retained for as long as your account is active and operating on the KSI918 platform.
• Financial Transaction Data: Retained for a minimum of seven (7) years from the transaction date as required by anti-money laundering regulations.
• KYC Data: Retained for a minimum of five (5) years after account closure or the date of the last transaction, whichever is later.
• Support Communication Records: Retained for two (2) years after the date of last communication for reference and dispute resolution purposes.
• Technical Log Data: Retained for ninety (90) days for security and technical troubleshooting purposes.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to your identity.

Under Malaysia's PDPA and the data protection frameworks we comply with, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the ksi918 support team via live chat or email at [email protected]. We will process your request within thirty (30) business days.

Ksi918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform in order to improve the overall experience.
• Functional Cookies: Remember your preferences and settings such as language and display preferences for a more convenient experience.
• Analytics Cookies: Used by trusted third-party analytics tools to measure platform traffic and usage patterns on an aggregated and anonymised basis.

You may manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some platform features. The KSI918 mobile app may use device identifiers that function similarly to cookies for the same purposes.

The ksi918 platform is strictly for individuals aged 21 years and above. We do not intentionally collect, process or store personal data of individuals below that age.

Should we discover that personal data of an individual under the age of 21 has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. If you believe that an underage individual has registered on our platform, please notify our support team immediately.

Ksi918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you via in-platform notifications or email at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document will always be refreshed to reflect the date of the latest version. We encourage you to review this page periodically. Continued use of the ksi918 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist you.

• Live Chat: Available 24/7 directly within the ksi918 platform — the fastest way to get immediate assistance.
• Email: [email protected] — for written enquiries requiring documentation or detailed responses.
• Response Time: We aim to respond to all privacy-related inquiries within three (3) business days.

You may also refer to our FAQ page for answers to frequently asked questions about privacy and account security. If you are not satisfied with our response, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body.